Refund & Replacement Policies:-
Returns: If requesting a return, Customers are responsible for purchasing the return-shipping label and shipping insurance otherwise your return will not be accepted.
- If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
- We can offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken
Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in transit or other mishaps from happening.
We will not be held liable to any misroute parcels.
- The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.
- Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
- We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in our FAQ, therefore, all customers should be aware of this before concluding an order.
- Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket on our website.
Have any questions? Message us and we will get back to you as fast as lightning!